Refund policy
At Vape Zone Wholesale, customer satisfaction is our priority. Please read our refund policy carefully before requesting a return.
Return Window
We offer a 30 day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
- The item must be in the same condition you received it unworn, unused, and undamaged
- It must be in its original packaging
- You must provide the receipt or valid proof of purchase
How to Start a Return
To request a return, please contact our customer support team first at info@vapezonewholesale.co.uk or call us at +44 7782 201408.
Once your return request is submitted, our team will review it and confirm whether it is approved. Please do not send any item back to us before your return has been approved items sent without an approved request will not be accepted.
If your return is approved, our support team will then provide you with:
- The correct return address to send your item to
- A return shipping label (where applicable)
- Full instructions on how and where to send your package
This ensures every return is tracked properly and sent to the correct location, since return addresses may vary depending on the product or order.
Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you've received the wrong product, contact us immediately at info@vapezonewholesale.co.uk so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalised products (such as special orders)
- Personal care goods (such as opened e-liquids or consumables)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about whether your specific item is eligible for return, please get in touch with us before sending anything back.
Exchanges
The fastest way to get the item you want is to return your current item first. Once your return is approved and received, you can place a new order separately for the replacement item.
Order Cancellations
If you wish to cancel your order before it has been dispatched, you may request a cancellation and full refund by contacting us at info@vapezonewholesale.co.uk.
If a device or flavour you ordered is unavailable at the time of dispatch, our team will first offer you a suitable alternative. If you do not wish to accept the alternative, you are entitled to a full refund for the unavailable item(s).
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The same conditions apply: the item must be unworn, unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 3 to 7 business days. Please note that your bank or card provider may take a few additional days to reflect the refund in your account.
If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at info@vapezonewholesale.co.uk.
Related Policies
For more information on how your order is shipped, our terms of use, and how we handle your data, please also see:
Contact Us
If you have any questions about this refund policy or your return, our team is happy to help:
Phone: +44 7782 201408
Whatsapp: +44 7400 713150
Email: info@vapezonewholesale.co.uk